1. What is Salesforce and why do we need to use salesforce. Ans: Salesforce is a CRM platform established by Marc Benioff in 1999, San Francisco. Over 150,000 companies using salesforce. Ex: Godrej, CEAT, Edelweiss, Clear trip, DTDC, Titan, Razorpay, IDFC mutual funds, Bharat Petroleum, L&T realty, Saint Gobin, etc. Uses : * Win more customers by getting to know their needs and concerns. * Deliver the amazing shopping experiences your customers expect. * Respond faster to customer support issues on any channel. * Automate time-consuming tasks by building custom apps. 2. Cloud Computing, IAAS, PAAS, SAAS Ans: Cloud Computing: Store, access, and work with data over the online cloud. Uses : Fast implementation, No up-front costs, Instant scalability, Maintenance-free Access anywhere, better security, IAAS : Infrastrcture as a Service Examples: Amazon EC2, Windows Azure, Rackspace, Google Compute Engine. ...
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